Delivery Information:

At Jasen's Furniture Gallery, we are dedicated to providing a seamless and efficient delivery experience. Here’s what you need to know about our delivery services:

Free Curbside Delivery

We proudly offer free curbside delivery on all orders throughout our entire store, ensuring convenience and value for our customers. Most deliveries are completed in 10 days or less.

Dedicated Customer Support

After placing your order, you will be connected with a dedicated customer support agent. This agent will provide you with an estimated date and time window for your delivery and will be available to address any questions or concerns promptly.

Packaging and Protection

All items will be carefully packaged to protect them from outdoor conditions, ensuring they arrive in pristine condition. Our packaging standards are designed to safeguard your purchases from potential weather-related damage.

Placement of Items

Our professional delivery personnel will place the items in a safe area outside your front door or, if there is ample space, in your garage. We take every precaution to ensure your items are left in a secure and convenient location.

Delivery Sign-Off

To ensure secure receipt of your items, you or a designated representative must be present to sign off on the delivery. This ensures your purchases are delivered safely and in good condition.

Important Reminders

Ensure someone is present during the delivery window to sign off on the receipt of the items.

Check the condition of the items and the packaging upon arrival.

Contact your dedicated customer support agent if you have any issues or concerns with your delivery.

We are committed to providing exceptional service and ensuring your complete satisfaction. If you have any further questions regarding our delivery services, please do not hesitate to reach out to our customer support team.

Delivery of Backordered Items:

Understanding backorders and managing expectations is crucial for a smooth purchasing experience. Here’s everything you need to know about backordered items at Jasen's Furniture Gallery:

What is a Backorder?

A backorder occurs when an item is temporarily out of stock but is still available for purchase. When you place an order for a backordered item, it means we are waiting for our supplier to replenish the stock before we can ship it to you.

Extended Delivery Times

Backordered items have extended delivery times, typically 6-8 weeks. We appreciate your patience as we work diligently to fulfill your order as quickly as possible.

Continuous Updates

Rest assured—your dedicated customer support agent will keep you updated throughout the entire process. They will provide regular updates to ensure complete transparency regarding the status of your backordered items.

Guaranteed Full Refund

If your delivery takes longer than 8 weeks, we guarantee a full refund. Your satisfaction is our top priority, and we aim to provide a risk-free shopping experience.

Important Reminders

• Be aware that backordered items will take longer to arrive (typically 6-8 weeks).
• You will receive regular updates from your customer support agent to keep you informed.
• A full refund is available for delivery times exceeding 8 weeks.

We are committed to ensuring you are fully informed and satisfied with your purchase. If you have any questions or concerns about your backordered items, please do not hesitate to contact your customer support agent.